Gear, clothing, footwear, and accessories for outdoor recreation and adventure travel -- The Trailhead

The Trailhead cares about your security. The TheTrailheadCo.com website has security measures in place to protect the loss, misuse and alteration of the information under our control. Every purchase you make at outhParkCity.org is safe. Our website uses Secure Sockets Layer (SSL), the industry standard for secure commerce transactions to transmit your credit card information over the Internet.

Our website protects your personal information in the following ways:

Secure Order Form: During the check out process, when you are asked for your credit card information to pay for your order, your credit card information is communicated over the internet in an encrypted method of communication using Secure Sockets Layer (SSL). This means your credit card number is scrambled during the transaction process, so that the information cannot be read as it travels over the Internet. You will know that the page is encrypted by the following:
- Our secure pages carry the VeriSign Seal (similar to the image at the right), certifying that our website provider participates in the VeriSign Secured Seal program. VeriSign is a third-party company that has become a trusted "Internet Standard" in authenticating e-commerce hosting providers.
- Most web-browsers will also notify you that a page is secure in different ways. Most browsers will notify you as you enter and leave a secure page. Also when on a secure page, most browsers will display a "padlock" icon, (similar to this one ,) which lets you know that the information on the current page is secure.
Secure Data Storage: Any sensitive information such as your The Trailhead account password are stored on our secure servers in an encrypted format to further protect your information. Depending on the order approval method we use for the products you order, your credit card info may or may not be stored on our servers. For your protection however, your credit card info is NEVER stored with your account information on our servers. If a product's payment approval method requires it, your credit information for a specific order may be temporarily stored in an encrypted and secure orders database on our server. We frequently purge (delete) the credit card numbers on processed orders to further protect your information.

General Privacy Policy
The Trailhead cares about your privacy. Any information you submit to us on TheTrailheadCo.com will never be sold, shared or provided to any other party without your express permission.

For details about the type of personal information our website gathers and how it is used, see the items below :

Cookies
Your browser must accept "cookies" in order for the online shopping features of our website to work. A "cookie" does NOT tell us who you are, your email address, or any other personal information.

An Internet"cookie" is a small, harmless "text-only" file stored on your computer and viewed by a website to verify a return visitor's identity, or to understand how visitors navigate a website. The use of cookies is standard on the Internet and many major websites use them. Most web browsers automatically accept cookies; however, you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept the cookie.

Cookies are used by our website to "remember" a visitor as they browse from web page to web page, allowing the web site to keep track of which "shopping cart" belongs to which visitor. These are first-party cookies that do NOT use any of your personally identifiable information. If you have chosen to disable all cookies in your web browser, you will not be able to add items to your shopping cart, log-in to or modify your account, view your orders on-line, or take advantage of online promotional discounts.
IP Addresses
We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is used by the server to help tell individual users of the website apart and to gather broad demographic information in the interest of improving our site and service. It does not give us your email address or any other personal information.
Order Form & Customer Registration Form
To place an order on TheTrailheadCo.com requires users to "Register" with our store. Registration requires users to give us contact information, (like their name, e-mail address and mailing address,) so that we can place their order and contact them if necessary to fulfill their order. This information is not sold or provided to any other party.

So that users do not have to re-enter this information every time they visit, a user's basic contact info and website preferences are stored on our secure servers. As mentioned in our Security Policy, this information is protected both during transmission and storage. Sensitive credit card information is kept separate from other personal information, is encrypted, and is never stored for long periods.

A customer's contact information is only used to contact the user when necessary.
Business Partners
This web site may contains links to other web sites. The Trailhead is not responsible for the privacy practices or the content of such Websites.
Online Surveys and Contests
From time to time, we may conduct online surveys to help us better understand and serve the needs of our customers. We may use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future e-mails. See the Opt In/Opt Out section below.
Security
The Trailhead cares about your security. For details on how TheTrailheadCo.com keeps your personal information secure, see our full Security Policy.
Opt In / Opt Out
When a visitor Registers for an account on the web site, the user may be asked whether or not they want to receive the TheTrailheadCo.com Newsletter of specials, discounts an announcements. If you are getting promotional email from us and would like to be taken off our list: simply log in to your TheTrailheadCo.com account, un-check the Newsletter link in your account preferences, and save your changes. If you want to be taken off our direct mail list, please call us at 719-395-8001 or send us an email. Please be reassured that we never sell, share, or otherwise give out any mail or email addresses to other vendors.

You can send postal mail to the following address:
The Trailhead, Inc..
707 Hwy 24 N
PO Box 2023
Buena Vista CO 81211

To view product information: browse our products by clicking on the various category & sub-categories to see the different products. When you find a product that interests you, click the More Details button () next to a product.
Choose a product option (if any): On the product details screen. Select product options desired (if any) by selecting the option from the drop down box, or entering your option in the box provided.
To select a product for purchase: Press the Add to Cart button (). This will take you to your online "shopping cart" and will display the items you have currently placed in your cart.
To change the quantity of a product: On your Shopping Cart page, enter the quantity desired in the quantity box next to the product, then click the Recalculate button () to display the new price.
To check out and place your order: If you are not already on your Shopping Cart page, click on the View Cart menu item (on the left-side of all pages) or the View Cart tab (at the top of all pages). Then click the Check Out button ().
Register or Log In to your Customer Account: When you check out, you will be asked to Register or Log In to your Customer Account. See the How do I Register for a Customer Account? help topic if you have questions on this area.
Verify / Enter Address Info: After registering, you will be asked to verify your Customer/Billing Address. At this step, you will also be asked if order is to use a different Shipping Address, the Payment Type you want to use, if you have a Discount or Gift Certificate Code, and you will have an opportunity to enter comments or special instructions to The Trailhead. Click the Continue Button.
Shipping Info: If you specified a different shipping address in the previous step, you will first be asked for the shipping address. The shipping options and costs for your order will then be displayed. Click the Continue Button.
Order Summary: a complete display of your order, shipping destination, price and total are then displayed for your review. Click the Continue Button.
Payment/Place Order: You will be taken to a secure page for entering your credit card information for payment of your order. Click the Continue Button to place your order.
Confirmation: A confirmation screen will appear to show that your order has been submitted. You can print a full receipt from this page. You will also receive an email confirmation to the email address you used when registering for your account. Further emails will be sent when your order is processed and shipped.

If you have received a Gift Certificate or Coupon, note the Discount Code. Add the products you want to purchase to your Shopping Cart. Click the Check Out button. After registering or logging in, you will be taken to the Address step of the check out process. Near the bottom of the form you will see a box labeled: Discount or Gift Certificate Code. Enter the code from your certificate, coupon or mailing, and your discount will be applied and displayed later in the check out process on the order Summary page.

Go to the New Customer Registration form. Items marked with an * are required to create your account. You will be asked for Name & Email Address. You will be asked to create a password for your The Trailhead account. You must also enter a billing address. If desired, you can opt in to the The Trailhead Specials newsletter. See the Privacy Policy and Security Policy help topics for information on how The Trailhead uses and protects your personal information.

Go to the Customer Preferences page. If you are logged in, this page will show your Account Menu. Otherwise, you will first have to log in by entering your email address, The Trailhead account password, and then click the Log In button.
Click the 'Modify Personal Information' link on the Account Menu.

Go to the Customer Preferences page. If you are logged in, this page will show your Account Menu. Otherwise, you will first have to log in by entering your email address, The Trailhead account password, and then click the Log In button.
Click the 'View Previous Orders' link on the Account Menu.
Click the Order Details link next an order: for all the information on an order, including its current status.

Our Return Policy is coming here soon. In the mean time, contact us if you have questions.

Gear, clothing, footwear, and accessories for outdoor recreation and adventure travel -- The Trailhead

Help

Policies & Answers to Frequently Asked Questions

+ Security Policy: How do you keep my information safe?

+ Privacy Policy: How is my personal information used?

+ How do I place an order?

+ How do I redeem a Gift Certificate, Coupon or Discount Code?

+ How do I register for an Account?

+ How do I change my account Email Address, Password and other account settings?

+ How do I check my Order Status?

+ Return Policy: What if I need to Return an item?

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